Terms of Service
The demarches-gouv.com website (site, service, provider), is a private service, edited by . The site offers an intermediation platform between professional users (clients, users) and the registries of French commercial courts. As part of your administrative formalities, the site offers the verification of your file and the transmission of your file to the authorized bodies in order to obtain the documents ordered, assistance in the administrative process by answering your questions by email 7 days a week in less than 48 hours. Any access and / or use of the site implies acceptance and compliance with all the terms of these Conditions and their unconditional acceptance. They therefore constitute a contract between the Service and the User (customer). In the event that the User does not wish to accept all or part of these general conditions, he is asked to renounce all use of the Service.
Article 2 – Presentation of the service
demarches-gouv.com is a service reserved for professionals which offers its customers an assistance service in obtaining official documents concerning companies in France. Once your order is submitted, it is verified, formalized and processed within 24 working hours by our team. We get in touch with the clerk of the commercial court concerned from which we obtain the requested document and deliver your order within 24 working hours. If the company is not registered in the Trade and Companies Register, a SIRENE situation notice is provided instead of the Kbis extract. Our service saves you time and simplifies the procedure for obtaining your document.
The use of the service is reserved for professionals, any use of the service implies that the customer is a professional.
Article 3 – Operation
The ordering process consists of the following steps:
- The user chooses the desired service.
- The user accepts the general conditions of service and completes the various stages of the order form.
- The user obtains a price for the service.
- The user proceeds to the payment of the administrative costs of the site in order to validate the order. The site reserves the right to refuse the processing of an order without justification.
The user is informed by email of the progress of the management of his file. The order is delivered by email.
Article 4 – Obligations of the Service Provider
The site provides the user with an intermediation platform between users and the registries of French commercial courts, an assistance service by answering the user’s questions within a maximum period of 48 hours. The site is not responsible for any errors made by the customer during the constitution of his file, the site is not responsible for the possible refusal of treatment of the file by the competent State service. The customer is responsible for updating his information and transmitting the necessary documents if necessary.
Article 5 – Customer’s obligations
The customer undertakes to provide accurate information, not to enter false, erroneous or slanderous information in the file, throughout his interactions with the site.
The customer must maintain a valid email address throughout the use of the service.
The customer must provide all the documents required by the site in order to complete the order within 30 days of payment of the order. Beyond that, the order is considered abandoned.
If the file sent by the customer is incomplete, the site will not be able to forward it to the competent service.
Article 6 – Pricing
Administrative services billed by the site to the customer cost:
- – 49.90 euros including tax for obtaining a Kbis extract.
The price consists of the following elements:
- Registration of the order, provision of a tracking space with assistance on request and follow-up by email: 35 euros including tax
- Verification / processing / formalization of the order: 10 euros including tax
- Transmission of the request to the competent administrative service: 4.90 euros including tax
The price of the service offered by the site does not include the cost required by the competent State services, if applicable. The service offered by the site is reserved for professional customers. The processing of the order begins immediately after payment of the order by the customer.
The site cannot be held responsible: – for any error made by the Registry of the Commercial Court, the prefecture or town hall, – for any error made by the user concerning the information he entered when ordering.
Article 7 – Cancellation and right of withdrawal
Upon visiting the website, the user accepts the general conditions of service.
During the first stage of the order, the user accepts the general conditions of service which informs him of the immediate execution of the service after payment of the order.
Pursuant to article L221-21 of the Consumer Code, the customer can always, only for non-performed services, exercise his right of withdrawal by informing the site of his decision to withdraw by sending, before the expiration of the 14-day period, by email of a request firstname.lastname@example.org
However, the services performed, their price being described in article 6, cannot be reimbursed. The customer will therefore only obtain reimbursement for services not performed at the time of his cancellation request.
Article 8 – Major force
The site cannot be held liable in the event of force majeure or facts beyond its control.
Article 9 – Applicable law and competent jurisdiction
The rules of law applicable to content and data transmissions on and around the site are determined by the law of the United Kingdom. In the event of a dispute, which could not be settled amicably, only the courts of the United Kingdom are competent.
We take the protection of the personal data of our users to heart. Our privacy and personal data protection policy is available at the following address: https://www.demarches-gouv.com/rgpd
Article 11 – Limitation of liability
The customer is solely responsible for the accuracy of the information and documents he provides throughout his order. The site is bound by an obligation of means but can in no way guarantee a favorable outcome to the customer’s request. Only the competent State services can decide the outcome of the administrative requests submitted to them. The site does not issue any administrative document of any kind. The National Secured Titles Agency (ANTS), town halls, commercial court registries and the competent bodies of the French State are alone authorized to issue administrative documents to users. If the request is rejected by the prefecture, town hall or commercial court registry, the user undertakes to notify the site within 7 days at the following email address: email@example.com